We usually ship within 24 hours from the time we receive your order and generally use USPS Priority as it has turned out to be the most efficient, convenient and fastest shipping method. Overnight shipping is available from Monday to Friday.
Special Orders will ship as soon as they arrive in the USA. Please consider that most of our products are produced in Italy and Spain and require the necessary time to be produced and shipped.
- We want our customers to be satisfied with their purchase. If for any reason you are unhappy with the product that you have received, you may return it within 15 days from the date of delivery for a full refund.
- You may also exchange your items with anything else that we currently have in stock. If there is any difference in price, it will be calculated and charged/refunded to your card.
- You may also keep a store credit for future purchases.
- In the case of a return, the customer is responsible to return the item at its own expense and only in the following conditions: unused, unwashed and in its original packaging including all labels.
- Special Orders items can only be exchanged. No refunds can be issued for special orders.
- It is not possible to cancel Special Orders because the manufacturer receives the orders on the same day and generally adds the items to the production cue on the same day.
- All items marked with SALE or CLEARANCE can only be exchanged with items currently in stock. Please contact us at firstname.lastname@example.org and we will try to help you with your exchange process. No refunds can be issued for items sold on sale or clearance.